Playback issues

Most of these settings are in your device's Settings → Playback options. In the app, open your device and go to Settings.

For issues with the volume, see Volume. If the device goes into standby on its own, see Power and standby.

No sound

1. Check that your amplifier or speakers are on and set to the input your device is connected to.

2. Go to Settings → Playback options and check that Output device is the output your amplifier or DAC is connected to.

3. Check the volume on the player, and the volume settings. If the device is connected to an external DAC, also check the DAC's volume.

4. If you use a USB DAC, see DAC issues.

The music skips or cuts out

1. If the device uses Wi-Fi, move it closer to the router or connect it with an Ethernet cable.

2. Go to Settings → Playback options → General playback options and pick a bigger Audio buffer size.

3. If it only happens with music from a network drive or a streaming service, check your network connection.

Playback stops or shows an error

1. Check that the output device is on and connected. If you use a DAC, turn it on before you start playing.

2. Go to Settings → Playback options and choose the output in Output device again, then press Save.

3. If it happens only with some files, try another album: the files may be damaged or in a format the device can't play.

4. Restart the device.

Noise or crackling with high-resolution files

Your DAC or amplifier may not support the file's sample rate.

1. Check which sample rates your DAC supports in its manual.

2. Go to Settings → Playback options → Audio resampling and turn on Audio resampling.

3. In Target sample rate, pick the highest rate your DAC supports, then press Save.

Still not working

Report a bug from the app and tell us what you were playing, from which source, and what's connected to the device.