Volume

Change the volume

In the app, open your device:

• On a phone: tap the player bar at the bottom to open Listening. The volume slider and Mute are there.

• On wider screens, like a tablet or a computer: the volume slider is also in the player bar.

If you don't see the volume slider, go to Settings → Appearance and turn on Show volume slider. If it's still not there, Mixer type is set to None: change it in Use your amplifier's volume.

For devices playing together in a group, see Multiroom.

You can also change the volume from the device:

• Integro: turn the right knob. Press it to mute.

• Primo Plus: use the volume/mute knob on the front.

• Motivo: turn the volume knob on top.

• With the Remoto remote control, on compatible devices.

Volume settings

The volume settings are in Settings → Playback options → Volume options:

• Mixer type: how the device changes the volume.

  • Hardware: the volume changes without any loss in quality. Shown only when the output can change its own volume.

  • Software: the device changes the volume itself, with some loss in quality.

  • None: the device doesn't change the volume.

• Max volume level: the highest volume the device can reach, to protect your speakers or headphones.

• Default startup volume: the volume when the device starts.

After changing them, press Save.

Integro handles its volume by itself, so Mixer type isn't shown.

Use your amplifier's volume

If your amplifier or DAC has its own volume control, you can let it handle the volume. The device then always sends the full signal.

Turn down the volume on your amplifier first: with None, the device plays at full volume.

1. Go to Settings → Playback options → Volume options.

2. Set Mixer type to None and press Save.

The volume slider disappears from the app: change the volume from your amplifier or DAC.

Troubleshooting

The volume doesn't change

1. Go to Settings → Playback options → Volume options.

2. If Mixer type is None, the device doesn't change the volume: pick Hardware if it's in the list, otherwise Software, then press Save.

3. If Mixer type is Hardware and the volume still doesn't change, pick another option in Mixer control name, then press Save.

If you use a USB DAC and Hardware isn't in the list, see DAC issues.

The volume is too low

1. Go to Settings → Playback options → Volume options and check that Max volume level is set to 100.

2. Go to General playback options and turn off Volume normalization: it lowers the volume of louder tracks.

3. Check the volume on your amplifier and, if you use one, on your DAC.