---
title: "Playback issues"
description: "What to do when there's no sound, or the music skips or stops."
url: https://help.volumio.com/en/articles/198-playback-issues
collection: "Troubleshooting"
updated: 2026-11-13
language: en
---

# Playback issues

What to do when there's no sound, or the music skips or stops.

Most of these settings are in your device's `Settings` → `Playback options`. In the app, open your device and go to `Settings`.

For issues with the volume, see [Volume](https://help.volumio.com/articles/178-volume). If the device goes into standby on its own, see [Power and standby](https://help.volumio.com/articles/176-power-and-standby).

## No sound

1.  Check that your amplifier or speakers are on and set to the input your device is connected to.
    
2.  Go to `Settings` → `Playback options` and check that `Output device` is the output your amplifier or DAC is connected to.
    
3.  Check the volume on the player, and the [volume settings](https://help.volumio.com/articles/178-volume). If the device is connected to an external DAC, also check the DAC's volume.
    
4.  If you use a USB DAC, see [DAC issues](https://help.volumio.com/articles/203-dac-issues).
    

## The music skips or cuts out

1.  If the device uses Wi-Fi, move it closer to the router or connect it with an Ethernet cable.
    
2.  Go to `Settings` → `Playback options` → `General playback options` and pick a bigger `Audio buffer size`.
    
3.  If it only happens with music from a network drive or a streaming service, check your [network connection](https://help.volumio.com/articles/197-connection-issues).
    

## Playback stops or shows an error

1.  Check that the output device is on and connected. If you use a DAC, turn it on before you start playing.
    
2.  Go to `Settings` → `Playback options` and choose the output in `Output device` again, then press `Save`.
    
3.  If it happens only with some files, try another album: the files may be damaged or in a format the device can't play.
    
4.  Restart the device.
    

## Noise or crackling with high-resolution files

Your DAC or amplifier may not support the file's sample rate.

1.  Check which sample rates your DAC supports in its manual.
    
2.  Go to `Settings` → `Playback options` → `Audio resampling` and turn on `Audio resampling`.
    
3.  In `Target sample rate`, pick the highest rate your DAC supports, then press `Save`.
    

## Still not working

[Report a bug](https://help.volumio.com/articles/33-report-a-bug) from the app and tell us what you were playing, from which source, and what's connected to the device.

## Related

- [Report a bug](https://help.volumio.com/en/articles/33-report-a-bug.md)
- [Connection issues](https://help.volumio.com/en/articles/197-connection-issues.md)
- [Music library issues](https://help.volumio.com/en/articles/199-music-library-issues.md)
- [Streaming service issues](https://help.volumio.com/en/articles/200-streaming-service-issues.md)
- [Startup issues](https://help.volumio.com/en/articles/201-startup-issues.md)