This article covers what's common to all services. For issues with a single service, see its own article: TIDAL, Qobuz or Spotify.
The service isn't in Browse
TIDAL and Qobuz are Premium features: on DIY installs, check that you're signed in to MyVolumio with a Premium plan.
Spotify is a plugin: go to
Settings→Plugins→Availableand install it. If it's already installed, check inInstalledthat it's on andActive.
You can't sign in to the service
Sign out of the service and sign in again:
TIDAL and Qobuz: go to
Settings→Sources, find the service and pressLogout, thenConnect.Spotify: go to
Settings→Plugins→Installedand press the settings button next to Spotify.
For TIDAL and Qobuz, sign in from the app or a browser on the same network as the device: once you're signed in, the page takes you back to the device. On the device's own screen, scan the QR code that shows up with a phone on the same network.
Check your username and password in the service's own app or website.
Check that your plan with the service is active.
Check that the device is online.
The device doesn't show up in the service's app
TIDAL Connect, Qobuz Connect and Spotify Connect let you play from the service's own app.
Check that your phone and the device are on the same network.
For TIDAL Connect and Qobuz Connect, go to
Settings→Sources→My music→Music sourcesand check thatTidal connectorQobuz Connectis on.Close the service's app completely and open it again.
Restart the device.
The service doesn't play, but the rest works
Some internet providers or network filters block the servers a service needs, even when everything else works.
Go to
Settings→Network→DNS settings.Turn on
Enable custom DNS serverand enter a public DNS server inPrimary DNS, for example1.1.1.1or8.8.8.8.Press
Saveand restart the device.
If you use a network filter (an ad-blocker on the router, parental controls or a firewall), turn it off and try again.
Still not working
Report a bug from the app and tell us which service, what you tried and what happens.