---
title: "Streaming service issues"
description: "What to do when TIDAL, Qobuz or Spotify don't show up, can't sign in, or the device doesn't appear in their apps."
url: https://help.volumio.com/en/articles/200-streaming-service-issues
collection: "Troubleshooting"
updated: 2026-11-13
language: en
---

# Streaming service issues

What to do when TIDAL, Qobuz or Spotify don't show up, can't sign in, or the device doesn't appear in their apps.

This article covers what's common to all services. For issues with a single service, see its own article: [TIDAL](https://help.volumio.com/articles/180-tidal), [Qobuz](https://help.volumio.com/articles/179-qobuz) or [Spotify](https://help.volumio.com/articles/181-spotify).

## The service isn't in Browse

1.  TIDAL and Qobuz are Premium features: on DIY installs, check that you're signed in to MyVolumio with a Premium plan.
    
2.  Spotify is a plugin: go to `Settings` → `Plugins` → `Available` and install it. If it's already installed, check in `Installed` that it's on and `Active`.
    

## You can't sign in to the service

1.  Sign out of the service and sign in again:
    
    -   TIDAL and Qobuz: go to `Settings` → `Sources`, find the service and press `Logout`, then `Connect`.
        
    -   Spotify: go to `Settings` → `Plugins` → `Installed` and press the settings button next to Spotify.
        
2.  For TIDAL and Qobuz, sign in from the app or a browser on the same network as the device: once you're signed in, the page takes you back to the device. On the device's own screen, scan the QR code that shows up with a phone on the same network.
    
3.  Check your username and password in the service's own app or website.
    
4.  Check that your plan with the service is active.
    
5.  Check that the [device is online](https://help.volumio.com/articles/197-connection-issues).
    

## The device doesn't show up in the service's app

TIDAL Connect, Qobuz Connect and Spotify Connect let you play from the service's own app.

1.  Check that your phone and the device are [on the same network](https://help.volumio.com/articles/197-connection-issues).
    
2.  For TIDAL Connect and Qobuz Connect, go to `Settings` → `Sources` → `My music` → `Music sources` and check that `Tidal connect` or `Qobuz Connect` is on.
    
3.  Close the service's app completely and open it again.
    
4.  Restart the device.
    

## The service doesn't play, but the rest works

Some internet providers or network filters block the servers a service needs, even when everything else works.

1.  Go to `Settings` → `Network` → `DNS settings`.
    
2.  Turn on `Enable custom DNS server` and enter a public DNS server in `Primary DNS`, for example `1.1.1.1` or `8.8.8.8`.
    
3.  Press `Save` and restart the device.
    

If you use a network filter (an ad-blocker on the router, parental controls or a firewall), turn it off and try again.

## Still not working

[Report a bug](https://help.volumio.com/articles/33-report-a-bug) from the app and tell us which service, what you tried and what happens.

## Related

- [Report a bug](https://help.volumio.com/en/articles/33-report-a-bug.md)
- [Connection issues](https://help.volumio.com/en/articles/197-connection-issues.md)
- [Playback issues](https://help.volumio.com/en/articles/198-playback-issues.md)
- [Music library issues](https://help.volumio.com/en/articles/199-music-library-issues.md)
- [Startup issues](https://help.volumio.com/en/articles/201-startup-issues.md)