---
title: "Returns & refunds of online store products"
description: ""
url: https://help.volumio.com/en/articles/61-returns-and-refunds-of-online-store-products
collection: "Volumio Store"
updated: 2026-11-06
language: en
---

# Returns & refunds of online store products



You can return your product within 30 days from the date you received it.

You will receive a refund to the original payment method.

Please note the following exceptions to our return policy:

-   Returned items must be returned in original packaging.
    
-   Returned items must have no visible signs of wear or use.
    

To initiate a return or exchange, please [contact our customer support](https://help.volumio.com/#gleap).

> **Info:** Any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded and are charged to the end-user.