---
title: "I'm logged in as Premium user, but I cannot use Premium features. What should I do?"
description: ""
url: https://help.volumio.com/en/articles/36-i-m-logged-in-as-premium-user-but-i-cannot-use-premium-features-what-should-i-do
collection: "Issues & solutions"
updated: 2026-11-07
language: en
---

# I'm logged in as Premium user, but I cannot use Premium features. What should I do?



This it means your device does not reach Volumio servers.

Check the ACCOUNT PAGE, the green play icon has to be shown next to the device’s name.

![](https://staticfiles.gleap.io/ghelparticle/imRs4iUW6yEg6raC1ohWjbr5NBW2uy3VzSGHL3RTwEhT0fG8bdMngtvY10K5jVBAkT3BAOqVyMo.png)

If there isn't no connection with our server is reached.

This is due to these possible reasons:

-   your firewall is blocking the connection to our servers (try to disable it and check)
    
-   you did set customised DNSs (stay on ISP ones)
    
-   connection to the router is not direct (it means via wifi repeater, extender, etc.). Try with direct wired/wireless connection to the router.
    

TIP: Try to delete the device from the ACCOUNT PAGE (myvolumio devices menu) or do a factory reset of the unit (SETTINGS → SYSTEM menu → FACTORY RESET).