---
title: "Returns and refunds"
description: "How to return a product bought from the Volumio store within 30 days, and how you get your refund."
url: https://help.volumio.com/en/articles/213-returns-and-refunds
collection: "Store"
updated: 2026-11-13
language: en
---

# Returns and refunds

How to return a product bought from the Volumio store within 30 days, and how you get your refund.

You can return a product within 30 days from the day you received it. You get your refund on the payment method you used for the order.

## Before you return a product

The product must:

-   Be in its original packaging.
    
-   Be complete, undamaged and with no signs of wear or use.
    

> **Warning:** Return shipping costs, and any taxes, duties or customs fees you paid, aren't refunded.

## Return a product

1.  [Contact our customer support](https://help.volumio.com/#gleap) with your order number, and tell us which product you want to return.
    
2.  Wait for our authorization: we tell you where to send the product.
    
3.  Send it back, and write `Customer return` on the shipping documents when you can.
    
4.  Send us the tracking number of your shipment.
    

For products bought from a dealer, contact the dealer you bought from.

## Related

- [Payment methods](https://help.volumio.com/en/articles/211-payment-methods.md)
- [Shipping and delivery](https://help.volumio.com/en/articles/212-shipping-and-delivery.md)
- [Request an invoice](https://help.volumio.com/en/articles/214-request-an-invoice.md)