---
title: "Cancel your subscription"
description: "How to cancel your Volumio Premium subscription or free trial, from your device or from the Volumio app."
url: https://help.volumio.com/en/articles/208-cancel-your-subscription
collection: "Account"
updated: 2026-11-13
language: en
---

# Cancel your subscription

How to cancel your Volumio Premium subscription or free trial, from your device or from the Volumio app.

You can cancel Volumio Premium at any time. If you cancel during the free trial, you aren't charged. Your MyVolumio account stays, with the free features.

## Cancel on your device

1.  Go to `Settings` → `MyVolumio` and press `Plans`.
    
2.  In `Current plan`, press `Cancel subscription`.
    
3.  Confirm.
    

When it's done, you see `Your subscription has been cancelled.`

## Cancel in the app

1.  Tap the account button with your initials.
    
2.  Tap `MyVolumio`: it opens your subscription, billing and payment methods.
    

## Troubleshooting

### `Your subscription could not be cancelled. Try again in a moment.`

Check that your device is [connected to the internet](https://help.volumio.com/articles/197-connection-issues). Then try again.

### `No reply arrived in time, so we cannot confirm whether this went through.`

Before trying again, go to `Settings` → `MyVolumio` → `Plans` and check your plan in `Current plan`: the cancellation may have gone through already.

### `No active subscription was found on this account.`

Check that you're [signed in](https://help.volumio.com/articles/204-myvolumio-account) with the account you subscribed with.

## Related

- [MyVolumio account](https://help.volumio.com/en/articles/204-myvolumio-account.md)
- [Volumio free vs Premium](https://help.volumio.com/en/articles/205-volumio-free-vs-premium.md)
- [Redeem a coupon code](https://help.volumio.com/en/articles/206-redeem-a-coupon-code.md)
- [Change payment method](https://help.volumio.com/en/articles/207-change-payment-method.md)
- [Reset your password](https://help.volumio.com/en/articles/209-reset-your-password.md)