---
title: "MyVolumio or plugins can't connect: check your network filters"
description: "If MyVolumio shows \"not connected\" or plugins don't load, a network filter may be blocking the servers Volumio needs."
url: https://help.volumio.com/en/articles/168-myvolumio-or-plugins-can-t-connect-check-your-network-filters
collection: "FAQ"
updated: 2026-11-05
language: en
---

# MyVolumio or plugins can't connect: check your network filters

If MyVolumio shows "not connected" or plugins don't load, a network filter may be blocking the servers Volumio needs.

Some routers, DNS services and apps include features that block internet domains, such as tracker or ad blocking, Pi-hole, NextDNS, parental controls, security filters or VPNs. These features can also block the servers that Volumio needs to work properly.

### Typical symptoms

-   MyVolumio shows "not connected" in the device settings.
    
-   Settings are not saved, or your plan is not recognized.
    
-   The list of plugins doesn't load.
    
-   myvolumio.org doesn't open from your home network.
    

### How to check

Open myvolumio.org from your phone using mobile data, with Wi-Fi turned off. If it loads on mobile data but not on your home network, a network filter is very likely the cause.

### How to fix it

You don't need to turn off your network protection completely. In your router or filtering service, add an exception in one of these ways:

1.  Exclude your Volumio device from the blocking or filtering feature.
    
2.  Or allow the domains used by Volumio:
    

-   `myvolumio.firebaseio.com` (MyVolumio account)
    
-   `*.firebaseio.com` and `radio-directory.firebaseapp.com`
    
-   `www.googleapis.com` and `securetoken.googleapis.com` (sign-in)
    
-   `*.volumio.org` (plugins, updates and streaming services)
    
-   `*.volumio.cloud`
    

Then restart your Volumio device and check MyVolumio again in the settings.

If it still doesn't connect, contact our support team and send us a log from your device, so we can check which server can't be reached.