---
title: "My Rivo or Rivo+ stays on the green LED and doesn't start. What should I do?"
description: ""
url: https://help.volumio.com/en/articles/139-my-rivo-or-rivo-stays-on-the-green-led-and-doesn-t-start-what-should-i-do
collection: "Issues & solutions"
updated: 2026-11-06
language: en
---

# My Rivo or Rivo+ stays on the green LED and doesn't start. What should I do?



If your Rivo or Rivo+ stays on the green LED and doesn't finish starting up, check the following.

1.  If you use the Lineo5 power supply, check that its voltage selector matches your mains voltage: 110-120V (for example in the US and Canada) or 220-240V (for example in Europe). A wrong setting can keep the device stuck on the green LED.
    
2.  If the voltage is correct, the device may be finishing a software update. Leave it powered on and connected for at least 30 minutes without unplugging it.
    

> **Warning:** If the LED is still green after these checks, contact our support team.