If your Rivo or Rivo+ stays on the green LED and doesn't finish starting up, check the following.
If you use the Lineo5 power supply, check that its voltage selector matches your mains voltage: 110-120V (for example in the US and Canada) or 220-240V (for example in Europe). A wrong setting can keep the device stuck on the green LED.
If the voltage is correct, the device may be finishing a software update. Leave it powered on and connected for at least 30 minutes without unplugging it.
If the LED is still green after these checks, contact our support team.